Frequently Asked Questions (FAQs)

What is NADD?

Namibia Digital Dollar (NADD) is a blockchain-native stablecoin, pegged 1:1 to the Namibian Dollar (NAD) and 100% reserve-backed, representing the Namibian Dollar value on-chain, designed for instant wallet-to-wallet transfers, domestic and cross-border payments, business settlement, WhatsApp-native access, NADD AI (Endola) assistance, M-Pesa payment flows, debit card transactions, programmable settlement APIs, and digital financial infrastructure. NADD is not legal tender, not a CBDC, and not issued by the Bank of Namibia or any central bank.

Is NADD the same as the Namibian Dollar?

No. NADD is designed to maintain a 1:1 purchase relationship with NAD for supported Buy NADD purchases, but it is a private digital payment instrument and does not replace physical Namibian Dollar cash or bank money.

Who operates the Buy NADD portal?

Buy NADD is the official purchase portal for NADD access. The portal supports official purchase workflows, payment instructions, proof-of-payment submission, compliance review, reserve allocation, and controlled release processing.

What can NADD be used for?

NADD is intended for supported payments, wallet-to-wallet transfers, business acceptance, settlement preparation, NADD Pay usage, and future supported conversion and exchange access pathways.

Where can I use NADD?

NADD is designed as a digital payment instrument for supported wallet-to-wallet transfers, merchant and business payments, settlement activities, digital commerce, supported mobile money integrations, and future financial infrastructure services. As adoption expands, NADD may be accepted by participating businesses, merchants, service providers, digital marketplaces, payment processors, and financial platforms that choose to support NADD transactions.

Can I send NADD to other people?

Yes. NADD supports wallet-to-wallet transfers between compatible wallets. Users may send NADD directly to other supported NADD wallet holders or compatible blockchain wallet addresses, subject to operational availability, network conditions, and compliance controls.

Can businesses accept NADD as payment?

Yes. Businesses may choose to accept NADD as a payment method for goods and services where supported. NADD is designed to provide businesses with faster digital settlement, reduced payment friction, lower operational overhead, and future interoperability with supported payment networks and financial infrastructure.

Can I use NADD through NADD Pay?

Yes. NADD is integrated into the NADD Pay ecosystem, including NADD Pay on WhatsApp, allowing users to access supported payment, transfer, settlement, and conversion services through approved NADD Pay channels.

Can I use NADD with M-Pesa?

Yes. NADD supports M-Pesa integration through NADD Pay. Where supported, users may convert between NADD and supported mobile money services, send value through approved M-Pesa payment corridors, and access additional mobile-money-based payment services available through NADD Pay.

What are the benefits of using NADD?

NADD is designed to provide a modern digital payment experience built on blockchain infrastructure while maintaining a direct purchase relationship with the Namibian Dollar. Benefits may include faster settlement, lower transaction friction, greater accessibility, programmable payment capabilities, and interoperability with supported financial services.

• Fast Settlement: Transactions can be processed significantly faster than traditional banking settlement cycles.
• 24/7 Availability: NADD transactions are not limited to banking hours, weekends, or public holidays.
• Digital Accessibility: Users can access NADD through supported wallets, NADD Pay, and approved digital platforms.
• Lower Friction: Reduced complexity compared to traditional payment and remittance processes.
• Blockchain Transparency: Transactions can be verified through blockchain infrastructure.
• Mobile Money Connectivity: Integration with supported mobile money ecosystems such as M-Pesa expands payment accessibility.
• Programmability: Supports future integration with digital financial services and automated payment workflows.

Why can NADD transactions be faster than traditional payments?

Traditional banking transactions often depend on banking hours, clearing systems, correspondent banking relationships, reconciliation processes, and operational cut-off times. NADD transactions utilize blockchain infrastructure operating continuously, enabling faster transaction processing and settlement under supported conditions.

Can NADD be used for cross-border payments?

Yes. NADD is designed to support cross-border payment use cases through supported digital asset infrastructure, approved payment corridors, mobile money integrations, and future exchange connectivity. Availability may vary based on operational readiness, compliance requirements, supported counterparties, and applicable regulatory considerations.

Can I convert NADD to USDT?

Yes. NADD supports conversion pathways between NADD and USDT through supported services and operational channels. Conversion availability may depend on liquidity, compliance requirements, operational readiness, and supported platforms.

Can I convert NADD to M-Pesa?

Yes. Through supported NADD Pay services and approved mobile money corridors, users may convert NADD into supported M-Pesa balances where available. Processing times, limits, fees, and availability may vary depending on the applicable mobile money network and operational requirements.

How do I withdraw NADD?

Users may withdraw NADD through supported withdrawal and conversion channels available at the time of the request. Withdrawal options continue to expand as additional payment rails, exchanges, mobile money networks, and liquidity providers are integrated into the NADD ecosystem.

Where can I withdraw NADD?

Depending on operational availability, users may withdraw NADD through one or more supported channels:

• NADD Pay: Supported withdrawal and conversion services available through the NADD Pay ecosystem.
• M-Pesa: Supported conversion and withdrawal pathways through approved M-Pesa payment corridors.
• USDT Conversion: Convert NADD to USDT through supported services.
• External Wallet Transfer: Transfer NADD to a compatible external BEP-20 wallet.
• Supported Exchanges: Centralized and decentralized exchange integrations may provide additional withdrawal pathways.
• Additional Mobile Money Networks: Future integrations may provide further withdrawal options through supported mobile money ecosystems.

How can I convert NADD into local currency?

Depending on operational availability, users may convert NADD through one or more supported pathways:

• NADD → M-Pesa: Convert NADD into supported M-Pesa balances through approved corridors.
• NADD → USDT: Convert NADD into USDT through supported services.
• NADD → Exchange: Transfer to supported exchanges and utilize available withdrawal services.
• NADD Pay Services: Access supported conversion and withdrawal options available through NADD Pay.

Does NADD guarantee acceptance everywhere?

No. Acceptance of NADD depends on whether a business, service provider, payment platform, mobile money provider, marketplace, or financial institution chooses to support NADD. Adoption is expected to expand over time as integrations and participating partners increase.

Can I lose my NADD if I lose access to my wallet?

Users are responsible for maintaining access to their wallets and security credentials. If a user loses access to an external blockchain wallet, NADD may not be recoverable. Users should securely store wallet credentials, recovery phrases, and backup information according to the security guidance provided by their wallet provider.

What is the long-term vision for NADD usage?

The long-term vision for NADD is to serve as a digital payment layer supporting individuals, businesses, institutions, merchants, payment providers, mobile money ecosystems, digital marketplaces, financial applications, and cross-border payment networks. NADD is designed to complement existing financial infrastructure by providing faster, more accessible, more efficient, and more interoperable digital payment capabilities across Africa and beyond.

How do I buy NADD?

Use the official Buy NADD portal, create a quote, enter your buyer and wallet details, follow the official payment instructions, and submit proof of payment for review.

What is the minimum purchase amount?

The minimum purchase amount is N$10, subject to operational controls, payment method availability, and compliance review.

What is the rate?

For supported direct Buy NADD purchases, the rate is 1 NADD = N$1.00.

Does NADD charge a processing fee to buy NADD?

No. NADD does not charge a processing fee for Phase 1 direct Buy NADD purchases. Buyers purchase NADD directly at 1:1 with NAD, meaning 1 NADD = N$1.00 for supported direct purchases. However, standard bank charges may apply from the buyer’s own bank, depending on the buyer’s bank, account type, transfer method, and banking channel.

• NADD Processing Fee: N$0.00.
• Buy Rate: 1 NADD = N$1.00.
• Bank Charges: may apply from the buyer’s bank.

What payment methods are currently supported?

Phase 1 supports EFT, bank deposit, and manual bank transfer. Additional rails may be enabled in later operational phases.

Is M-Pesa supported?

M-Pesa has been integrated into the NADD Pay architecture and is awaiting Safaricom connection and activation. Once the connection is live and operationally approved, M-Pesa may be added as a supported payment rail where applicable. Until then, buyers should use only the payment methods displayed by the official Buy NADD portal for their order.

Can I pay with USDT?

USDT is built into the broader NADD architecture and conversion roadmap. Public purchase activation through USDT depends on operational readiness, compliance controls, and treasury/liquidity configuration.

Are there purchase limits?

Yes. Buy NADD applies defined purchase limits by buyer type. These limits support operational control, reserve management, payment reconciliation, compliance review, and orderly NADD release processing.

• Minimum Purchase: N$10.
• Individual: N$10 to N$25,000 per transaction; N$50,000 daily limit.
• Business: N$10 to N$500,000 per transaction; N$2,000,000 daily limit.
• Institution: N$10 to N$5,000,000 per transaction; N$20,000,000 daily limit.
• Above N$20,000,000 per day: requires direct engagement with NADD Operations and special governance approval before processing.

What are the institutional and above-limit transaction rules?

Institutional buyers may purchase up to N$5,000,000 per transaction and up to N$20,000,000 per day under standard operational controls. Transactions above N$20,000,000 per day require direct engagement with NADD Operations, reserve verification, compliance review, and special governance approval before processing.

• Institutional Per Transaction Limit: N$5,000,000.
• Institutional Daily Limit: N$20,000,000.
• Above-Limit Processing: direct approval by NADD Operations under special governance review.

Can anyone buy NADD?

Buy NADD access may be subject to wallet compatibility, payment method availability, country eligibility, verification requirements, compliance review, and internal risk controls.

Can businesses buy NADD?

Yes. Businesss and businesses may buy NADD for supported payment acceptance, settlement preparation, treasury usage, and customer-facing digital payment operations.

What is a NADD Pay Wallet Address?

A NADD Pay Wallet Address is the receiving wallet address assigned to a user within the NADD Pay ecosystem, including NADD Pay on WhatsApp. It allows purchased NADD to be delivered directly into the buyer’s NADD Pay-linked wallet for supported sending, receiving, payments, withdrawals, and future supported conversions. Buyers should copy the address only from the official NADD Pay interface and should never share a private key, seed phrase, recovery phrase, wallet password, or security code.

What is an External BEP-20 Compatible Wallet?

An External BEP-20 Compatible Wallet is a blockchain wallet outside NADD Pay that supports BNB Smart Chain BEP-20 tokens. Examples include MetaMask, Trust Wallet, or another wallet configured to BNB Smart Chain Mainnet. Buyers using this option must provide their public receiving wallet address only. NADD will never ask for a private key or recovery phrase.

Where is purchased NADD delivered?

Purchased NADD can be delivered to a compatible BEP-20 wallet address or supported NADD Pay wallet address, depending on the selected delivery method and operational availability.

What network does NADD use?

NADD is deployed on BNB Smart Chain Mainnet as a BEP-20 compatible token.

Do I need to give NADD my private key?

No. Never share your private key, recovery phrase, seed phrase, wallet password, or unauthorized security credentials. NADD only needs your receiving wallet address for delivery.

What happens if I enter the wrong wallet address?

Blockchain transfers can be irreversible. Buyers must carefully verify the wallet address, network, and wallet compatibility before submitting an order. NADD may not be able to recover tokens sent to an incorrect address, unsupported wallet, wrong network, or address not controlled by the buyer.

• Use BNB Smart Chain Mainnet for external BEP-20 wallet delivery.
• Copy the address directly from your wallet or official NADD Pay interface.
• Never type a wallet address manually if you can copy and paste it securely.
• Never provide your seed phrase, private key, or recovery phrase to anyone.

How do I know my order is secure?

Each order uses controlled references and audit steps: quote reference, order reference, payment reference, payment proof review, compliance review, reserve allocation, and maker-checker release controls.

What is maker-checker approval?

Maker-checker is an internal control where the same administrator who performs one approval step cannot independently release the same order. This strengthens separation of duties.

When is NADD released?

NADD is released only after payment verification, compliance review, reserve allocation, and approved release processing.

What should I do if someone asks for my recovery phrase?

Do not provide it. NADD representatives will never ask for private keys, wallet passwords, recovery phrases, or seed phrases. Report suspicious requests to security@nadd.io.

What is the 60/40 reserve policy?

The Buy NADD workflow calculates reserve requirements based on a 60% fiat reserve and 40% online reserve model for supported order processing.

Why does the quote show reserve amounts?

Reserve amounts are displayed to support transparency around the reserve allocation requirements behind the order workflow.

Does reserve allocation mean my order is completed?

No. Reserve allocation is one internal stage. Completion also depends on release approval, blockchain transfer processing, and settlement confirmation.

Does NADD perform compliance review?

Yes. Orders may be subject to internal compliance review, risk screening, payment verification, transaction monitoring, and other operational controls.

How do I track my order?

Keep your quote reference, order reference, and payment reference. These references allow NADD support and operations to trace your order status.

Who do I contact for support?

Use official support channels only: support@nadd.io for general support and security@nadd.io for suspicious activity or security concerns.

Can NADD cancel or reject an order?

Yes. An order may be rejected, delayed, cancelled, or held for review if payment is not verified, information is incomplete, compliance checks fail, risk indicators are present, or operational controls require further review.

Is NADD endorsed by the Bank of Namibia?

No. NADD is not issued, guaranteed, endorsed, or backed by the Bank of Namibia or any central bank. It is a privately issued digital payment instrument.